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Home » FAQ
How do I set up an account?
May I buy from BASCO even if I don't want to set up an account?
Do you have a minimum order?
Is my on-line payment secure?
How do I update my company and/or personal information?
How do I check order status?
Why should I register?
Do I need an account number to register?
I forgot my user ID and password?
Are my user ID and password case sensitive?
Why can't I log in?
How do I get a quote?
How do I return products or make a shipping claim?
Who do I call for specific product questions?
How do I get a BASCO paper catalog or CD-Rom catalog?
May I buy products not listed in your catalogs or online?
Do you charge sales tax?
How long do you guarantee your prices?
If I place an order today when will it ship?
When should I expect to receive my shipment?
What are your shipping terms?
Do you service the products you sell?
How do I view products?
How do I review my shopping cart?
It's really fast and easy (our competitors say the same thing, but we mean it!).
Just give us a call or fill out our online Registration Form...
we can usually open your account right away. Open account terms
of net 30 days are offered to firms listed and satisfactorily rated by Dun &
Bradstreet. If your company is unrated, please send us three major trade references
and the name and phone number of your bank. Of course, you can include your payment
with your order.
Yes, we accept Visa, MasterCard, American Express, Discover, EFT, Wire Transfer and
prepayment checks.
   
Not usually. Only on a special non stock item and where required by the
Manufacturer.
You can be fully assured that our website is a secure website. Your
personal information including credit card number, is transmitted over the
Internet via an SSL (Secure Socket Layer) encrypted session. This method allows
only the person who you choose to send information to, the only person
that sees it. We have chosen VeriSign to
be the verifying authority as to the level of security our website maintains.
They have issued our company a certificate stating that:
- This site has a VeriSign Secure Server ID.
- VeriSign has verified the organizational name and that Basco, Inc.
has the proof of right to use it.
- This site legitimately runs under the auspices of Basco, Inc.
- All information sent to this site, if in an SSL session, is encrypted,
protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site
certificate.
You can view our certificate by clicking on this logo:
If you're a registered user on the website, login using the login box on the
top left of this screen and then visit the Edit Profile section
of the website.
Call our Customer Service Representatives Toll-Free at 1.800.776.3786.
If you have completed the order through the web, please have the Order Number
printed on your receipt along with the Purchase Order number.
By registering we can refer to your company information for ordering so that you
do not need to answer the same questions every time. Additionally, any special
requirements, pricing, shipping or other will be accessed from our files so you
don't need to remember it for every order you place.
No. If you have an account with Basco, please have your Basco Customer
Number ready so that you can receive special offers through the website.
If you've forgotten your password, please fill out our online
Password Retrieval Form. This form will verify
your user name, ask you the security question you chose while registering, and email
your password to the address listed with your account. If your still having problems
loggin in, please call our Customer Server Representatives at 1.800.776.3786.
No.
Have you registered online with us before? All existing Basco customers
must first register online in order to access the customer login.
If you have forgotten your password, visit our Password Retrieval Form and
fill out all the information. Your Password will be emailed to the address listed with
your account.
If your still having problems
loggin in, please call our Customer Server Representatives at 1.800.776.3786.
Quantity breaks are offered on many of our products listed on line. For other,
larger quantity discounts, call us at 1.800.776.3786.
HASSLE-FREE RETURNS: We try very hard to make sure you'll be satisfied with your purchase. If for any reason you're not, here's all you need to do:
- Call your BASCO Customer Service Representative at 1.800.776.3786 before returning any items and request your choice of an exchange, credit, or your money back.
- Your Customer Service Representative will issue a return authorization number -- just mark it on the package when you return it.
- Send it back! That's it! No hassles, just fast and courteous service.
Returned items must be returned within 30 days of shipment, must be new and in saleable condition, and are subject to inspection. Returns of custom-made or special-order items are subject to prior approval and return goods policy of the manufacturer.
Call customer service at 1.800.776.3786 from 7:30am to 5:00pm Monday-Friday to
talk live or send us an email with your questions (we will get back to you within
a few hours). Every one of our Customer Service Representatives is thoroughly
trained, spending many weeks learning about our products before they ever talk
to a customer. That means you won't be transferred from person to person while
looking for answers to your questions and needs. You'll talk to the Right
person, the first time. And you'll get the Right product, the first time.
Who has time for guesswork? At BASCO, we help you figure out exactly what's Right
for you. That's three "rights" in three lines--we must mean it. And you won't
pay extra for this important service. But there's much more!
BASCO does produce both a paper and CD Rom catalog for our business customers.
Our website contains more current information because we update almost daily.
However if you still need a catalog please email your request to
right@bascousa.com an indicate whether
you want a CD version or printed copy.
YES. To insure that we find the right solution to your needs it would be best to
call customer service at 1.800.776.3786 or if you prefer, send an email to
right@bascousa.com. Please provide all
product specifications and we will get back to you promptly.
We charge sales tax to anyone who has not provided a tax exempt certificate and
their business resides in Illinois, Michigan, Texas, California, and North Carolina.
Any customer who has already been set up in our system as tax exempt will not be
taxed on internet orders. However you must be sure to order under your BASCO
account number.
Our on-line prices are updated daily so you are guaranteed that what you see is what you get. If your business requires price guarantees of a specified
duration we will work with you. Call 1800.776.3786 or email us at
right@bascousa.com with your
requirements.
All in stock items ship the same day if received by 2:00pm CST- Next day on all
others.
Depending on your location and the BASCO shipping location your order will be
in transit for 1 to 5 days.
See the Terms & Conditions section of this website
BASCO services some items and provides service provider references on others -
please call 1.800.776.3786 or email us at
right@bascousa.com with your specific
requests.
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